FAQ
Shipping Info
Due to the extreme volumes we are experiencing right now, shipping during this period of time and holidays may need 6-15 business days.
Your order will be processed in 24-48 hours immediately after placing your order, but we still need some time to deliver it to you.
Our Guarantee
✔️ Safe payments via credit card or PayPal
✔️ Tracking number for every order
✔️ No hidden fees
We have 24/7/365 Ticket and Email Support. Please contact us if you need any assistance at info@yearlikeaghost.com.
PLACING AN ORDER
What payment methods do you accept?
At Yearlikeaghost, you can checkout using all types of credit & debit cards or by using the PayPal Express checkout option. We do not accept direct bank transfers or cash on delivery.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are pre-authorized and approved. Your credit card information is not stored on our servers.
ORDER DELIVERY
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.
Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
How can I track my order?
We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number the day after we have shipped your order.
Feel free to track your order on our dedicated tracking page [link].
RETURNS & EXCHANGES
How can I return my order?
If you are not happy with your purchase and wish to return an item, please contact us within 14 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact. If you have any questions about the return process, please feel free to reach out to our support team.
What if the item(s) I received are defective, incorrect, or damaged?
Please contact us within 7 days of receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the return process?
Processing returns may take up to 7 business days from the day we receive your return. We will email you to confirm once your return has been processed.
FAQ
Here are answers to common questions about our store policies, orders, and returns. If you don’t find the information you need, please reach out to us at info@yearlikeaghost.com.